Privacy Policy

1. Introduction

Welcome to Uniton, an AI visibility and discovery platform operated by Solution Lab ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://uniton.ai) and services.

By using Uniton, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account (email address, name)
• Subscribe to our service (billing information, payment details)
• Contact us for support (email address, message content)
• Join our waitlist (email address)

2.2 Website and Usage Data

When you use Uniton, we collect information about your websites and usage:

• Website URLs and domains you submit for analysis
• AI prompts you create and track
• Competitor information you add to your projects
• Project names and configurations
• Usage statistics and analytics data

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and approximate location
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2.4 AI Traffic Data

If you install our tracking pixel, we collect:

• Visitor data from AI-powered search engines (ChatGPT, Perplexity, Claude, Gemini)
• Landing pages and conversion events
• Referral sources from AI platforms

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI visibility tracking services
• Process your subscription payments and manage billing
• Send you service-related communications and updates
• Analyze your website's visibility across AI search engines
• Track competitor mentions in AI-generated answers
• Generate AI readiness scores and recommendations
• Improve our services and develop new features
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms

4. Third-Party Services

We use the following third-party services that may collect information about you:

4.1 Payment Processing

Stripe: We use Stripe to process payments. Stripe collects and processes your payment information according to their privacy policy. We do not store complete credit card information on our servers.

4.2 Analytics

Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.

4.3 Customer Support

Tawk.to: We use Tawk.to for live chat support. When you use our chat widget, Tawk.to may collect your messages, email address, and usage information.

4.4 AI Service Providers

We interact with the following AI platforms to provide our core services:

• OpenAI: For ChatGPT analysis and prompts
• Perplexity AI: For Perplexity search analysis
• Anthropic (Claude): For Claude AI analysis
• Google (Gemini): For Gemini AI analysis

We send prompts and website data to these services to analyze your brand's visibility. Each service has its own privacy policy governing how they handle data.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics, customer support)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property, and that of our users
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure database storage with access controls
• Regular security assessments and updates
• Limited employee access to personal information
• Secure payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you cancel your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@uniton.ai. We will respond to your request within 30 days.

8.1 Cookie Preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Additional Rights for EU and California Residents

11.1 GDPR (EU Residents)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to be informed about how your data is processed
• Right to lodge a complaint with a supervisory authority
• Right to data portability
• Right not to be subject to automated decision-making

11.2 CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: